- What counts as a mention?
- The counter you see is gated mentions: posts that pass our AI relevance gate. Raw ingest stays internal for cost control, so noise filtered out does not burn your allowance the way pre-filter quotas do elsewhere.
- What happens if I hit my limit mid-month?
- We alert you as you approach your allowance, then pause new collection unless you turn on Flex: $3 per 1,000 mentions past the pool and $10 per 1,000 X mentions past the X sub-cap, up to a monthly ceiling you set. Flex is available on monthly plans; on annual plans collection pauses at the allowance. We never bill overage without an opt-in. Runs already in flight can finish, so usage may land slightly past the limit.
- Why is there an X sub-cap?
- Official X reads cost about $5 per 1,000 posts. Mentions are pooled across surfaces, so without a 15% X sub-cap a single-surface watch could burn the whole plan on one expensive ear. Other surfaces keep using the remaining pool.
- Do you lock me into an annual contract?
- No. Plans are monthly by default. Annual prepay saves 10% and still cancels cleanly. It is not a Meltwater-style lock-in.
- Are Brand Protection and Revenue Signals billed separately?
- Yes. Each module is its own plan with its own allowance, X sub-cap and Flex setting. New workspaces get a 14-day trial at Starter limits for the module they choose.
- Which plan should I choose?
- Growth if you need broader supported-surface coverage with a lean team. Pro if impersonation protection should be included. Agency if you run multiple client brands and need white-label workspaces. Enterprise when residency, SSO, or written surface scope is required.